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FAQ's

Frequently Asked Questions

Keeping Identity of Sellers and Buyers Anonymous is our first priority. For all products uploaded on our platforms for Sale, Punarvi will be Sole BRAND , & in any case Sellers Cannot Contact / Share / Send their Personal / Professional (Business) details to Buyers. In case Punarvi comes to know that Sellers are reaching out / Sending their Personal / Professional (Business) details to Buyers, Punarvi holds the right to deduct & withhold 30% of Payment towards Breach of Terms.

It is simple and fast to get started as a buyer.

  • Create an account with us by filling in just a few pieces of information
  • Once registered, you will be to see all your orders in one place and also have the ability to track shipments

It is extremely easy to get started as a seller.

  • Create an account with us by filling just a few pieces of information
  • Upload a few high-resolution images of the outfit(s) you want to sell
  • Once the team approves your outfits and price, they will be posted on the website.
  • After it is sold, ensure the outfit is and shipped as soon as possible through the cheapest mode of shipment available to you
  • After buyer confirms receiving the package, your payment will be processed by Team Punarvi

  • Sell your pre-loved ethnic outfits and spread the message of sustainability!
  • You can start selling by just registering with us and uploading a few photos. Yes, it’s just that simple.
  • Always list for FREE. No fees will be charged to list on Punarvi; pay just a small percentage on the items that are sold.
  • We have an exclusive Marketing team who will guide you through the whole process and will help you in uploading just the right images at just the right value to ensure you sell your outfits quickly!

  • Thank you for choosing to buy pre-loved clothes. You are one step closer to making the Earth a less polluted place!
  • Choose from a wide range of handpicked and trendy outfits
  • Buyers do not have to pay any commission for purchasing their outfits, plus you get free shipping!

  • ONLY Domestic shipping is available
  • This website currently caters to the USA market only. More countries to be added soon.
  • Privacy of our customers is highly valued, hence we connect both the parties anonymously.
  • No returns unless there is extreme damage to the outfit(s) and there is evidence of this damage on product arrival
  • Money of buyers is safeguarded till they receive their shipments

  • Hang the outfit on a plain background (most preferred is a light-colored wall)
  • Take pictures of all the aspects of the outfit you want to highlight to any buyer
  • Ensure the lighting is good (preferably daylight)
  • Check to see if the images show the same colors as the actual outfit
  • Wear it and send us a picture to show buyers the fit. To ensure privacy we prefer that you not show faces while wearing the product

  • Type of fabric
  • Colors of the outfit
  • Pattern and style of outfit, describe the work and print if any
  • Size of the outfit
  • Any scope for alterations
  • Price expected (Punarvi reserves the right to change this based on market statistics). Please note that you need to include an approximate estimate for shipping charges. You as a Seller, will bear the charges to ship the product to the seller, once your listed product has been sold.

  • Make sure the outfit is in pristine condition and has no stains and tears and is washed/dry cleaned and ironed neatly before shipping it
  • Punarvi charges a minimum of 12% of the price marked on the item, and this is non-negotiable
  • Every item posted should be shipped for free by the seller, Punarvi nor the buyer will bear the shipping cost
  • If the outfit is found to be damaged in any way, Punarvi reserves the right to withhold payment either in part or whole.

If your outfits are not approved, in most cases it will be one of the following reasons:

  • The style and model of the outfit is outdated and will not have any interested buyers
  • The photos sent are not clear (the team will contact you in this case) via email. Please ensure to check your registered email regularly
  • The price you listed the outfit(s) for, is very high and may not have any interested buyers. Punarvi team will contact you and let you know the optimum market value

  • Once your product is sold, you will receive a notification on your registered email from Punarvi .
  • The Product has to be shipped with in 3 days of the product being sold. The buyers shipping address will be available to you on your Sales>Orders screen once the product is sold
  • Please ship through the cheapest postal services you can find
  • Ensure the outfit(s) are securely packed in a sturdy cover or box
  • Share the tracking details for the Shipment under the Sales> Shipments screen.

Please note that, if you fail to share the shipment tracking information with us and the buyer does not receive the package, then you forfeit the right to receive payment from us.

  • Safety and Security of our customers is a our top priority, we use PayPal secure gateway for all transactions!
  • You can use your Credit card, Debit card or your Paypal account to pay for your purchase

  • Please give the buyer (and team Punarvi) at least a week before contacting us to know about your shipment
  • You should be able to get Shipment tracking information, as buyer, by navigating to our website, login successfully and click on "My Accounts > Orders" page
  • Keep tracking your package using the postal service’s online tool
  • Once you receive the package, please place it in good lighting and make sure the whole process of opening and checking the outfit(s) for quality is recorded in video format (unboxing video) and share within 3 days of package receipt.

Please note that, once you receive the package and all is good, please acknowledge that you have received the package. This will ensure that the seller receives their money on time.

  • Please login to your account on our website. Once you have successfully logged in, navigate to My accounts page, by either selecting from the ribbon on the top of your page or at the bottom of your page
  • Navigate to the Orders page and choose the correct Order Number if you have many orders
  • For a given Order Number, click on the "ORDER RECEIVED" button
  • This ensures that the package has been received by you as buyer and thus the seller can get paid. Hence it is critical for you to acknowledge receipt of package.

  • If the seller fails to send us the tracking information and you do not receive the package in 3 weeks from the date of purchase, we will refund you the whole amount.

  • After the seller has received their outfit back, which you as a buyer have returned (the product), we will process your payment within 3-5 business days.

  • We do not allow canceling an order. In some rare circumstances, we can help you cancel the order, when there is a genuine reason and you communicate to us via email promptly. We can facilitate the cancellation of the order provided the seller has not yet shipped the product out to you, the buyer. Please note that Punarvi will be charging you a transaction fee of 10% when we refund you the canceled amount.

  • Once the shipment is marked as delivered by the respective postal service provider, neither Punarvi nor the seller is responsible for loss/theft/missing packages after they are delivered. The onus is on the buyer to ensure accurate address information is provided on the order, track the package (tracking information is provided to you via email for each order), and collecting it on time post-delivery.

We welcome and are thankful for the gift of feedback. Any feedback you as our customers can give is greatly appreciated.

  • It can be about the outfit(s) that you bought.
  • It can be about the shopping experience you had with us.
  • It can be about improvements we can do on our website, to enhance the experience for you as consumers or shoppers.

Please leave your valuable comments in the Contact Us section and we will be happy to read them and get back to you as appropriate.